I've just signed a petition that is going to the government about how basic life admin can be very difficult for many people - especially for those of the older generation. Many of whom don't have access to the internet and some of those that do have access, are unsure how to use the internet at all. I speak from experience - my mum is 82, she doesn't know how to use her laptop, plus she has dementia these days. Therefore, letters through the post or phone calls about things such as medical care or her pension would be better received. She'd feel more independent and in control of her life.
Please find out about how life is when you get to your older years and to sign the petition here: https://campaigns.ageuk.org.uk